Shipping policy

Last updated: April 12, 2025

Parcel of Pleasure Gift Shop is dedicated to delivering your orders promptly and efficiently. Please review our shipping policy for information on shipping options, costs, delivery times, and other important details.

1. Shipping Options and Costs

We offer the following shipping options:

Northshore Domestic (NZ) Shipping: Delivery within 1-3 business days

Standard Domestic (NZ) Shipping: Delivery within 4-7 business days.

Expedited Domestic (NZ) Shipping: Delivery within 1-2 business days.

Overnight Domestic (NZ) Shipping: Delivery by the next business day.

Standard International Shipping: Delivery within 10-20 business days, depending on the destination.

Express International Shipping: Delivery within 5-10 business days, depending on the destination.

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping charges at checkout before you complete your purchase.

2. Free Shipping

We offer free Northshore, New Zealand Domestic shipping. Free shipping is not available for international orders.

3. Order Processing Time

Orders are processed within 1-2 business days (Monday-Friday) excluding holidays. Orders placed after 12 PM EST will be processed the next business day.

4. Shipping Locations

Domestic: We ship to addresses within New Zealand. We do not ship to P.O. Boxes or APO/FPO addresses.

International: We ship to a wide range of international destinations. Please note that some restrictions may apply depending on the destination country.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

6. International Shipping Details

Customs and Duties: International orders may be subject to customs fees, import duties, and taxes, which are levied once the package reaches the destination country. These charges are the responsibility of the recipient.

Delivery Times: Delivery times for international shipments may vary due to customs processing and other unforeseen delays.

Restrictions: Certain items may not be eligible for international shipping due to local regulations. If your order includes such items, we will notify you promptly.

7. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact our customer service team at [insert contact information]. We will work with the shipping carrier to resolve the issue.

8. Damaged or Lost Packages

Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage and your order number.

Lost Packages: If your package is lost in transit, we will work with the carrier to locate it. If it cannot be found, we will send a replacement or issue a refund.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy.

10. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

Email: info@wolbataa.com

Phone: +64 022 352 6120

Address: 10 Coronation Rd, Glenfield, Auckland 0627, New Zealand

Thank you for shopping with Bataa's Store. We appreciate your business and strive to provide you with the best shopping experience.
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